Welcome to New World!
New World started out in the 1980’s as SEA Co-op managing shortlife properties for newly arrived Vietnamese families. By 1992 it had developed into New World Housing Association, registered with the Housing Corporation and taken ownership of its first permanent schemes.
Today the association owns and manages over 300 homes throughout South London providing safe and affordable accommodation for over 1000 residents.
The original aims of the association remain much the same as they did when we started over 20 years ago: To provide high standards of housing and services to local communities, in particular the Vietnamese community.
About Covid-19 (Coronavirus)
A Message from the Chief Executive, Ian Weightman
This correspondence is to reassure and update you on the current position at New World Housing Association.
Following the UK Government’s announcement on Monday, 16th March 2020, New World have implemented its ‘remote working’ policy. This is to ensure the safety of the entire staﬀ team and to slow the potential spread of COVID-19.
We have had a cloud based IT system and remote operating phone system in place for several years to deal with this type of eventuality. It has been regularly tested and is robust and working. You will not notice a change in service when calling the oﬃce during normal working hours. Please continue to call our main oﬃce number 020 8675 0320.
Our contractors are all on board and taking the required precautions and steps in preventing the spread whilst working to get routine and emergency tasks carried out.
Independent Living Schemes
Our remote call centre services are operating as normal. During the Scheme Managers absence, tenants can continue to contact the remote care line services in place. To prevent the spread of the infection and avoid close contact, routine reassurance calls will be carried out remotely by the Scheme Manager.
Vulnerable groups should follow advice shown by visiting this website:
If you are worried about symptoms, please call NHS111. This number will be extremely busy so you are reminded to ensure you follow guidelines about preventing the spread of the infection which can be found at the website link above.
Repairs and Maintenance Update
Following the most recent Government guidelines and social distancing instructions, New World’s maintenance service will now be limited to emergency repairs and regulatory gas checks only to reduce the risk of exposure of coronavirus to you and our contractors.
Emergency repairs include ﬂooding/uncontainable water leaks, WC out of service, major electrical faults or total loss of heating.
When arranging an appointment, our contractor will ask if anyone in the property is self-isolating. If this is not the case, a visit can be scheduled.
Once in your property, both you and the engineer, who will be wearing personal protective equipment, must observe the 2 metre rule.
Please DO NOT report non-urgent repairs during this period.
To report an emergency or to request advice, please call: 020 8675 0320 to speak to a member of staﬀ.
We remain here and available to support and advise you whenever you need. Thank you.
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